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Stihl Service Tech

SUMMARY
Actively participates in all aspects of floor sales, in addition to sales, service, repairs and training of Stihl related products
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Assists customers by phone or in person with product questions and purchases. Responds to customer requests accurately and efficiently on product orders, or information on products or services, including product usage, application, availability, and/or pricing. This can include information on company or vendor related credit offerings
Provides service, maintenance and repairs for all Stihl related products, as authorized by vendor, in a timely manner to ensure customer satisfaction. Determines part(s) needed, estimate labor and determine if repairs are covered under product warranty
Provides regular updates to customers on issues regarding warranty coverage, service/repair delays, or availability of parts
Maintains a safe, secure, clean and well organized work environment including service area and all other associated areas per vendor and company guidelines
Provides training for store personnel to ensure customers are provided with product technical knowledge, pre-delivery inspections (PDI) take place for all Stihl products sold at location per vendor requirements, demonstrations are provided to customers to ensure safe and proper operation of equipment, and warranty information is submitted to vendor at time of purchase
Builds and maintains appropriate BAU customer relationships
Listens to and resolves customer service complaints or requests when appropriate. Requests assistance from other retail sales employees or management in resolving customer complaints when necessary. Informs store management or other personnel of any customer complaints or requests in a timely manner
Operates cash register accurately and efficiently to ensure customer satisfaction. This can include processing customer sales transactions, as well as setting up different types of customer accounts
May be directly responsible for maintaining inventory, product displays, and pricing labels within assigned area in regard to merchandising standards by stocking, facing, straightening, and cleaning or any other task necessary to maintain appearance of products. This can include verifying all signage is accurate and in compliance with company, vendor and store merchandising standards. This can also include re-stocking returned products properly
Recommends product additions or subtractions based on customer input and special order sales. Reports large volume sales by customers to store management. This may include reviewing and reporting product movement within an assigned area, and reporting discrepancies to the SIC or management in order to maintain correct inventory levels
May assist with other assigned job duties and responsibilities in the store, or as requested by management
Follows Standard Operating Procedures when carrying out position responsibilities
Attends and participates in all store meetings, training sessions, and company-sponsored programs as required
Requirements
QUALIFICATIONS
High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience
Ability to obtain vendor specified certifications and recertification as necessary to perform job duties
Ability to diagnose and troubleshoot equipment service or repair issues in a timely manner
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, equipment diagrams and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations
Ability to utilize company point-of-sale system (MAC21), Microsoft Word & Excel, and other 3rd party software applications at an intermediate level
WORK AVAILABILITY
Must maintain regular and acceptable attendance at such level as is determined by management
Must be regularly available and willing to work at least 8 hours per day, 40 hours per weekor such other hours per day or hours per week as the employer determines are necessary or desirable to meet business needs
Must be available and willing to work such overtime per day or per week as the employer determines is necessary or desirable to meet business needs
Must be available and willing to work such weekends and holidays as the employer determines are necessary or desirable to meet its business needs
TRAVEL REQUIREMENTS
This position requires occasional travel with overnight stays
Must meet driver's license requirements as required by the Company
Must be able to legally obtain a rental vehicle in all states in which the company does business
Must have current auto liability insurance
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move 20-30 pounds and occasionally lift and/or move up to 80 pounds. Specific vision abilities required by this job include close vision, color vision, distance vision, and ability to adjust focus
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, and outside weather conditions. The noise level in the



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